General Resources
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2024 Desk Guide
Utility Basics Desk Guide this includes program information for each of the major gas, electric, and water utilities as well as an overview of basic utility rightsProgram One-Pagers
Utility-specific program one pagers available in English and SpanishGeneral Resource One-Pagers
General resource one-pagers on LIHEAP (24/25), tenants rights to utilities, and bill affordability available in English and Spanish2023 CAAP New Director/CEO Training
Responding to Utility Insecurity -
Members ONLY! We are thrilled to announce the launch of our member portal!
Over the past year CAAP has been searching for the perfect solution to enhance our member experience, ease administrative burden, and give agencies a one-stop shop for all the resources, and events they have access to as CAAP members!
We are excited to finally launch our member InfoHub through our new customer relations management tool GrowthZone. We would like to officially invite you to your member profile.
In the coming months as members transition to our InfoHub, the InfoHub will replace the “Member Hub” page on our website. Please note this page will not be able to be accessed after January 1, 2024.
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Looking for a unique training need for your agency?
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Role Of The Pennsylvania Department of Community and Economic Development (DCED): DCED administers the Community Services Block Grant (CSBG) program within the Commonwealth. The federal monies are received through DCED and allocated to local agencies based upon a formula. Directives are issued by the Commonwealth as a standardized method of communicating policies, procedures, and similar information to the local agencies in the operations and execution of their programs and services.
C2022-01 Administrative Procedures for CSBG Grants
C2022-03 Administrative Boards
C2022-04 Income Eligibility Determination
C2022-05 Reporting Requirements
C2023-06 Risk Based Monitoring
C2019-06 Attachment F- Sample Interview Questions
C2022-07 Organizational Standards
Attachment A- Private Standards
Attachment B- Public Standards
C2022-08 Continuous Improvement
C2024-09 Tripartite Board Compliance
C2024-10 Discretionary Application Eligibility
CW2022-01 Procurement, Bidding, & Subcontracting
CW2022-02 Management of WAP/CSBG Property
CW2014-04 Taxation of Materials
FMC Directive 2022-01 Invoices and FSRs
FMC Directive 2022-02 Contract Amendments and Budget Modifications
FMC Directive 2016-02 Indirect Cost Support for Federally Funded GrantsItem description
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Learn how to utilize the library of public relations and media pitch templates below by accessing the complete PR guide below.
PR template for new program or services ⮕
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This comprehensive tool provides Pennsylvania's Community Action Agencies with the means to: capture information about their community, analyze the data, identify the current challenges that need to be addressed within the community.
Provided through Universit of Missouri Center for Applied Research and Environmental Systems (CARES).
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Looking for some help in claiming and managing your findhelp account? Check out these resources to get you started! Find all of these resources in your CAAP Member InfoHub ⮕
Welcome to findhelp- How community partners and service providers get started ⮕
Help someone find and connect to resources- search nationwide network ⮕
Walk through how to claim your program and other resources here- Free tools for CBOs ⮕
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Find all CAAP + PolicyMap recordings and resources in CAAP InfoHub Here ⮕
Members- Need to request a PolicyMap account? Complete this form ⮕
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All CAAP members receive membership to GrantStation! GrantStation offers agencies the opportunity to identify potential funding sources for their programs or projects. They provide resources to guide organizations through the grant-seeking process. With access to GrantStation, members can explore new grant opportunities, develop strong grant strategies, and craft powerful proposals using step-by-step tutorials. Each CAAP member agency's Executive Director or CEO has automatic access to GrantStation. Multiple people can be logged in with the same account at the same time. If your Agency prefers this to be a staff member other than the ED/CEO, please contact CAAP to have it changed.
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Community Action Agencies (CAAs) are nonprofit, public, or local government organizations funded by the Community Services Block Grant (CSBG) to fight poverty and promote self-sufficiency. To ensure eligibility and effectiveness, CAAs must comply with federal requirements set by the Office of Community Services (OCS), with states often imposing additional standards. Click below for a summary of these requirements and standards.
Staffing and HR Support
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CAAP’s learning course library, FREE to all CAAP member’s staff!
This tool serves as an interactive and passive training tool. Aside from our CAP Infinity Basic course that meets the Pennsylvania directive on Continuous Improvement, CAAP Learn is also a repository for many other resources. This includes the 2022 webinar series and accompanying materials, COPOS training, the CAAP Statewide DEI Summit, and webinars on management, governance, human resource, and DEI. You can also find technology tools, community action history, customer service, employee well-being, and census data, among other resources. We continue to work to build and grow CAAP Learn to serve our members’ needs better.
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We understand that often it is challenging to navigate for new Community Action staff what the “network” means, and who we are at CAAP and how it all fits together! Check out this packet to incorporate in your staff onboarding practices.
Looking for some other fun onboarding resources?
Check out our downloadables! -
Interested in digging into what your staff has to say about their work at your organization? Looking for an objective third party to conduct them? CAAP is very excited to help support our network in conducting and assessing results of stay interviews at your organization.
If you’d like to hear more about this service to CAAP members please email info@thecaap.org.
Or looking to do on your own? Use our template ⮕
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Looking for CAAP Staff to review and optimize your position descriptions? Please complete the form below and expect confirmation of review or questions from CAAP staff.